Frequently asked questions
Everything you need to know about your digital card.
How do I order a card from Cardvity?
Choose and customize a card, review the preview, select self-purchase or gift delivery, then pay. Preparation starts after payment is confirmed.
What can I edit on my card?
You can edit the fields shown on the card page, such as the name or text. Options vary by design.
Can I preview my card before buying?
Yes. A preview appears as you customize your card so you can check the details before paying.
Can I change my card after purchase?
The design and details cannot be changed after purchase. Check the preview carefully before paying.
Can I change the colors or design elements?
Only where an editing option is available on the card page. Other elements remain unchanged.
Can I request a completely different design?
You can currently customize published designs. Bespoke invitations are not available to order through the website.
Does Cardvity offer bespoke invitation designs?
They are marked as coming soon and are not currently available to order through the website. Contact us for updates.
Are the cards printed or digital?
Cards are digital; printing and physical shipping are not included unless stated otherwise.
How do I receive my card?
Once payment is confirmed and preparation is complete, open the card from your order result or account and choose Save Card. Processing may take time; follow progress on the order result page.
Can I send my card through WhatsApp or social media?
Yes. Save and share your card for personal, non-commercial use. Or select gift delivery before paying to send it through WhatsApp once ready; follow delivery status on the order result page.
Can I make a card for someone else?
Yes. Enter their details in the available fields before paying. For gift delivery, provide the recipient’s name and a supported WhatsApp number. Anyone with the card link can view it, so share it carefully.
What if I enter incorrect information?
Correct the details before paying; the card cannot be changed after purchase.
What if I have a technical problem downloading?
Contact support@cardvity.com with your order reference and a description of the issue. Do not send payment details or verification codes. If payment status is unclear, refresh it and check before paying again.
Can I get a refund?
Orders cannot be cancelled or refunded after card preparation begins.